Furniture Shipping Policy

Larger items and furniture require special handling and will be shipped with In-Home Delivery service using a specialized shipping carrier. All furniture is final sale, per the terms below. No returns or exchanges.

Free San Diego Local Pickup

  • Local pickup allows customers to inspect an item at the time of pickup, and avoid shipping costs. An item must be purchased and paid for before pick up and inspection can be arranged.  
  • Following the completion of a purchase, a confirmation email is sent to the email address associated with the order to coordinate local pickup.
    • Once the item has been picked your order becomes FINAL and it cannot be returned or refunded. You are solely responsible for the wrapping and securing the items for safe transit.
    • If following the inspection, you change your mind the transaction will be canceled, and a refund will be processed.

 

Local Delivery within the San Diego County is $100 and can usually be arranged within a week. This method includes:

  • curbside delivery only

It does not include placement in your home or installation and setting up the item. Once the item has been delivered and inspected your order becomes FINAL and it cannot be returned or refunded. 

 

In-Home Delivery

In-home deliveries are offered on larger items and furniture and only to the 48 states of contiguous US, using a network of shipping partners.

This delivery method includes:

    • Shipment to your home and delivery to a first floor (no stairs)
    • Unpacking, inspecting, and removing packaging materials
    • This method does not include installation or setting up the item.

For certain items In-Home Delivery costs are included in the price while others will require a shipping quote, as noted in the individual product description. If a shipping quote is require, no shipping will be charged during checkout (your shipping will show Free) but we will send you a shipping quote by email within 72 hours after purchase. If approved, we will invoice you for the shipping costs and upon payment thereof your purchase will become Active and FINAL and cannot be canceled, returned or refunded.  

Shipping charges are based on the size and the distance between pickup and delivery. It can vary from $179 to $800 and can take anywhere from 2 to 8 weeks, depending on our partner's shipping schedule and your location. All orders get shipped out of San Diego, CA.

Our In-Home Delivery shipping partners will handle wrapping and securing the items for safe transit. All items are insured against damage that may occur during the shipping process, up to the sale price of the item.

If, however, for some reason you choose not to proceed with the shipping quote, your order will be canceled and a refund will be processed.