FAQs
Q. Why should I buy vintage home furnishings?
A. Simply put, buying vintage home furnishings makes a huge environmental impact and supports the local economy. The resale model reduces the need to create new products and, therefore, reduces the global carbon gas emissions.
Need more reasons?
- You are supporting the circular economy. By re-using existing home furnishings you make your own contribution against mass production and keep items out of landfills;
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Vintage items aren't subject to rising prices or material and production delays; they already exist, so they are ready to be shipped or are available for quick local pickup.
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You are enjoying something unique and one of a kind as most vintage and antique pieces are very rare and hard to find;
- Vintage home furnishings were made with incredibly durable materials, as well as detailing and designs that are not used anymore due to cost restraints. They were made to last and have been passed from generation to generation, some with incredibly little wear or damage;
- Vintage home furnishings have a lot of history and help tell a story which makes them great conversation starters;
- You’re making an investment as most vintage and antique pieces are by now rare and hard to find so they continue to increase in value, particularly collectibles;
- You are supporting a small mom & pop business which helps strengthen our local economy and communities.
I highly encourage you to read The Chairish 2022 Home Furnishings Resale Report for a deeper view of how vintage supports the circular economy.
Q. How do you know it’s vintage or antique?
A. While we are not certified antique dealers, we conduct extensive research towards our items and all product descriptions are based on our personal research, pottery makers and decorators’ marks, and they are accurate to the best of our knowledge and abilities. Most of the potteries and makers are long gone by now but their work is documented by various historians and researchers.
Q. Are the vintage and antique goods used and what should I expect?
A. Yes, all antique and vintage items are anywhere from 20 to over 140 years old and have been loved and used by several generations before us so please expect signs of aging and wear, as well as slight imperfections such as minor scratches, stains and gilt disintegration, hairlines (superficial cracks), nicks (tiny bits of damage smaller than 1mm, as opposed to a chip which is something you can easily see with the eye and feel to the touch), firing specks or similar technical imperfections. I do my best to note the more significant imperfections such as actual cracks, chips, etc.
Q. What is the option to pay in installments on Shop Pay?
A. When checking out with Shop Pay, you have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.
*Rates from 0% APR 10-30% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.
Q. Can I place an item on hold until I’m able to buy it?
A. Most of our items are rare and one of a kind so collectors and designers tend to grab them as soon as they are available for sale. For that reason, we encourage our customers to act fast as there might not be another chance and we cannot place items on hold.
Q. Can you help me find a specific vintage item I want?
A. Yes, we are happy to offer complimentary sourcing services for specific pieces for most items. Larger items (like furniture) or items that we will need to ship in from abroad will be subject to a sourcing fee to be discussed and agreed with you. While we can’t guarantee we’ll always be able to find what you are looking for, we’re glad to say we’ve been successfully sourcing pieces for our customers for a long time now. Send us an email and let us know what you’re looking for.
A. Yes, we have safely shipped hundreds of fragile orders and we expertly package the porcelain and glassware orders so you can rest assured that your order will arrive to you safely. We also provide complimentary shipping insurance on all orders over US $100 to protect you against damage that may occur during transit.
Q. What happens if my order arrives damaged?
A. In the very rare occurrence of a breakage during delivery, please contact us upon receipt of your order but, in no event, later than three (3) calendar days, and provide us with proof of damage (e.g. pictures of the damaged product in the original shipping packaging) for a refund.
Please refer to our Shipping & Return Policies for more information and instructions.
Q. When can I expect my item to arrive?
A. Orders will ship in three to five (3-5) business days after the order is received and sometime sooner. We cannot be held responsible for delivery times once the item has been shipped as this is at the shipper's discretion and, in case of international delivery, can be subject to customs delays, weather, holidays and/or political instability.
Please refer to our Shipping & Return Policies for more information.
Q. Can I cancel my order?
A. Cancellations are accepted prior to the item having been shipped. Once an item has been shipped, the transaction cannot be cancelled anymore.
Please refer to our Shipping & Return Policies for more information.
