Shipping & Return Policy
R E T U R N P O L I C Y
At House of Andaloo you never have to worry about getting stuck with a purchase you're not fully satisficed with. Every single order from our store is backed by our 60-Day NO QUESTIONS ASKED return policy! Those pink glasses weren't quite what you wanted? You can return them. Your mom didn't like the gift you gave her? You can return it. Have a problem with a place setting you received? You can return it. There are no exceptions and no limitations.
Returned items must be unused and in the same condition as received. You are responsible for the return shipping costs.
C O N D I T I O N
Antique & vintage items have lived long lives and may present slight imperfections, patina, crazing, rust, loss of gold gilt, and normal wear and tear, as to be expected of antique/vintage items. Any significant and visible flaws, defects and damage will be noted in the product description. If you have any questions or require additional photos or information please contact us and we'll be happy to provide.
P R O C E S S I N G T I M E S
All orders will ship in one to three (1-3) business days. We ship Monday - Saturday, holidays excluded.
S H I P P I N G
Orders may be split across multiple shipments, and items ordered together may not be shipped out on the same day.
All orders ship using USPS calculated shipping which means the actual shipping costs are calculated during the checkout process based on destination, weight and size of your order. During checkout you are also able to select your preferred shipping method which includes expedite options.
For fragile items like porcelain and glassware we include complimentary shipping insurance to help you recover any losses incurred by your order in transit. If an item arrives damaged, please take a photo and send it to you. We will file an insurance claim with USPS to recover your costs; photos are necessary for the insurace claim so make sure you do not discard of the damaged item before taking photos and receiving the refund.
For international 1st class shipping from the US there is no tracking available but you will be provided with a customs form number which helps you track the package with your customs. House of Andaloo is not responsible for orders that do not clear customs or that do not get delivered to you. Any duty taxes, custom fees or other fees or taxes are your responsibility.
In an attempt to keep the cost of shipping as low as possible we try to use recycled shipping boxes and other supplies as much as possible.
D I S C L A I M E R
We are not certified antique dealers - all item descriptions are based on our personal research, item markings, and they are accurate to the best of our knowledge and abilities.